Collections Specialist - Cleveland - ref. e51761503

We are offering a long term contract employment opportunity for a Collections Specialist in the service industry, based in Holland, Ohio. The role involves handling B2B collections, commercial collections, and collections management in a fast-paced, high-volume call center environment.

Responsibilities:

• Handle B2B collections, ensuring accuracy and efficiency in the process
• Manage commercial collections, maintaining up-to-date records and reports
• Oversee collections management, implementing strategies to improve processes and procedures
• Provide high-quality customer service in a fast-paced call center setting
• Manage high volume of customer inquiries, resolving them in a timely and effective manner
• Monitor customer accounts closely, taking appropriate action when necessary
• Maintain customer credit records, ensuring they are accurate and current
• Process customer credit applications, adhering to company policies and standards
• Work in a high-volume call center, handling large number of calls daily
• Navigate through various call center software, updating customer information as needed.
• Proficiency in B2B collections
• Experience in Collections - Commercial
• Ability to manage Commercial Collections
• Demonstrated expertise in Collections management
• Proficient in Credit - Collections
• Previous experience in a Call Center
• Strong Call Center Customer Service skills
• Ability to thrive in a Fast Paced Call Center environment
• Experience in High Volume Call Center operations