Part-Time Bilingual Customer Service Specialist (Auto Finance)

About Us:

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Time Off (Sick Time)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position:

The Part-Time Customer Service Specialist is responsible for providing excellent service to customers and ensuring that all options to resolve customer concerns and/or requests are exhausted. Hours of Operation: 7am-5pm, Monday through Saturday, no more than 30 hours per week.

Essential Responsibilities:

• Answer inbound calls from customers through an automated dialer system and communicate account information in a professional and efficient manner.
• Accept and schedule payments for customers in accordance with department guidelines.
• Participate in welcome call dialer campaigns and assist customers with any questions they may have about their new relationship with Veros Credit. Also participate in outbound call dialer campaigns.
• Routinely communicate with internal departments to resolve customer concerns and route customers to the appropriate department as needed.
• Evaluate the customer’s concern and/or request to determine the best solution and educate the customer on any required course(s) of action.
• Update account information in accordance with established procedures and security guidelines and perform accurate account documentation.
• Provide general administrative and clerical support including mailing, scanning, faxing, and copying.
• Open, sort, and distribute incoming correspondence.
• Prepare and submit payment deferment and due date change correspondence.
• Other duties as assigned.

Requirements:

• Bilingual (English/Spanish) required.
• 1+ year(s) of experience in the customer service and/or collections field, preferably in the subprime auto finance industry.
• Effective communication, negotiation, and problem-solving skills.
• Effective organizational skills with an emphasis on attention to detail.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with others in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

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