Assistant General Manager

Overview:

Yugo is the trusted name for student housing, globally! Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, its about people, planet, and passion and we are looking for #Futureshapers who want to positively influence and shape the lives of others!

We’re currently hiring for an Assistant General Manager to join the team in Cincinnati, OH!

As an Assistant General Manager with Yugo, you'll play a key role in ensuring smooth operations and enhancing the student living experience. By leveraging your expertise in leasing, resident relations, marketing, and budgeting, you'll support your team in delivering excellent property performance while maintaining a vibrant and welcoming environment for all residents

• You are Bold, you are not afraid to challenge boundaries and try new things
• You are Real, you take pride in what you do, and you own it
• You are True, you are a force for good, you act responsibly towards others and the planet
• You are Open, you are open-minded, open hearted and open to new ideas

Responsibilities:

• Maintain accurate resident records, process rent payments, and ensure timely collection of all fees.
• Oversee lease renewals, resident retention efforts, and the eviction process according to company policies.
• Manage invoices and deposits, ensuring financial accuracy and compliance with procedures.
• Lead and guide the leasing and marketing efforts, conducting property tours, and engaging prospective residents.
• Coordinate marketing initiatives and track market trends to remain competitive in pricing and amenities.
• Ensure excellent customer service by addressing resident service requests, conducting follow-ups, and maintaining a positive community atmosphere.
• Oversee vendor management and ensure all property service needs are met.
• Maintain property standards through regular inspections and addressing any operational needs.
• Assist with preparing and reviewing reports on move-outs, occupancy rates, and leasing activity.
• Organize and maintain lease paperwork, ensuring accuracy and compliance during move-ins and move-outs.
• Comply with all state, federal, and company policies, including Fair Housing regulations.
• Assist with managing the team, leading regular meetings, and driving community goals.
• Ensure office and model units are always presentable, fostering a welcoming environment for prospects.
• And so much more!

Qualifications:

• High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
• Relevant experience working at a property, even better at a university/college
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to service requests
• Carbon Literacy Certification or willingness to undertake training

• Competitive salary of $22.00 - $24.00 / hour
• Generous benefits package! Including health, dental and vision.
• Company paid STD, LTD and Life insurance
• 401k + 4% employer matching
• Three weeks of PTO
• Paid wellness time
• Paid volunteer time
• Paid YuDay
• Parental Leave
• 11 paid Holidays

The Yugo team is a force for good and our mission is to harness this passion to deliver an extraordinary living experience supporting the transition to and from student life! It’s a big job, but you will be part of a team of awesome Yugoers across the globe, who will support you to ensure we’re consistent in the service we provide to our students.

So, if you are currently looking for an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you!

#LI-ONSITE