Unity Club Representative - Part Time
Cincinnati
Overview:
POSITION SUMMARY:
The Unity Club Representatives are responsible for always providing the highest level of guest service.
Responsibilities:
ESSENTIAL FUNCTIONS:
- Unity Representatives are responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati at all time
- Unity Reps are to show up to their shift on-time and be at their workstation at the start of their shift
- Unity Reps are to know and understand all gaming systems so they can communicate appropriate and correct information to guests
- Unity Reps are expected to obtain 100% on secret shops by:
- Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
- Asking how they may assist
- Utilizing the guest’s name
- Assisting the guest and reassuring with the guest that their needs have been exceeded
- Upselling an item of the casino
- Sending the guest to their next destination with a positive parting comment
- Unity Reps are expected to capture phone numbers and email address of guests
- Unity Reps will be asked to work the gaming floor:
- Telling guests about the Wild Card Club benefits
- Helping sign guests up for a card
- Helping to increase rated play
- Unity Reps will assist with promotions and events
- Unity Reps are expected to follow the handbook policy for always approaching and uniforms
- Unity Reps are to always approach peers and leaders with a respectful tone
- Unity Reps are expected to know and understand all promotions so they can effectively communicate them to guests
- Unity Reps are to stand at the Wild Card Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
- This position reports to the Unity Club Supervisor Team
- Other duties as assigned
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
High school diploma and/or guest service experience.
Additional Details:
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
- Must successfully pass background check
- Must successfully pass drug screening
- Must be Tewnty-One (21) years of age
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