Customer Care Specialist

This role is pivotal in ensuring seamless support and satisfaction for both internal and external customers. The ideal candidate will be a proactive problem-solver, skilled communicator, and collaborator with a customer-first mindset.

3 month contract with possible extension

Monday-Friday 7am-4pm HYBRID

Required:

• 2+ years in a customer support role
• Bachelors preferred

education: Bachelors

responsibilities:

• Provides phone and email support to internal and external customers, ensuring prompt resolution of requests.
• Validates orders for accuracy, completeness, technical feasibility, and compliance with company requirements.
• Communicates order verification, delivery updates, product availability, and pricing throughout the ordering process.
• Reviews backlogs and manages shipping schedules to ensure timely delivery.
• Promotes platform usage through tailored interactions and provides personalized support.
• Proactively identifies issues requiring attention or escalation and drives resolution through appropriate channels.
• Understands customer needs holistically to provide effective solutions.
• Resolves complex orders and customer issues independently or via cross-functional collaboration, articulating resolutions clearly.
• Collaborates with internal teams (e.g., Technical Support, Sales, Finance, Supply Chain) to ensure seamless customer experiences.
• Supports Regional Commercial teams and identifies sales leads for handoff to the sales team.
• Prepares and analyzes data for ad-hoc reports and decision-making purposes.
• Develops expertise in account management requirements and identifies opportunities to improve the customer experience.
• Participates in or leads short- and long-term projects as assigned.
• Provides dedicated support to key accounts or specific business areas.
• Attends customer visits to identify and address order-to-delivery process improvements.
• Applies company policies, practices, and procedures to exercise sound judgment in decision-making.
• Analyzes moderately complex problems requiring the review of multiple factors.

#LI-JW1

qualifications:

• Experience level: Experienced
• Minimum 2 years of experience
• Education: Bachelors

• Technical
• Windows
• Customer Service
• Order fulfillment

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.