Bilingual- In Office - Call Center Rep - Tampa

Position: Customer Service Representative (Bilingual Spanish) Salary: $20/hr Shift: 11:50 AM - 8:20 PM (Training: 8:45 AM - 5:15 PM for 5 weeks) Location: St Petersburg, FL

We are seeking a dedicated bilingual Customer Service Representative to provide exceptional service to our diverse clientele, including salon chain accounts, independent stylists, and sales consultants. If you possess a passion for teamwork, empathy, and technical proficiency, we want to hear from you!

Position Responsibilities:

• Interact directly with customer accounts and the sales team to handle product inquiries, order processing, and management.
• Research and resolve complex issues using sound judgment and excellent follow-through within established guidelines.
• Deliver value-added services promptly and accurately to enhance customer satisfaction.

Requirements:

• High school diploma or equivalent.
• Exceptional telephone and interpersonal skills.
• strong oral and written communication skills with good judgment.
• Proficient in Microsoft Office; experience with Salesforce and/or SAP preferred.
• Minimum 1 year of data entry experience.
• Ability to manage a high volume of calls and inquiries with professionalism.
• Skilled in multitasking with a high attention to detail.
• Must have authorization to work in the U.S. and be able to sit or stand for up to 8 hours.

Apply Now!. Join us in delivering outstanding service to our customers!

education: High School

• MUST SPEAK FLUENT SPANISH & ENGLISH
• Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
• Uses strong customer service ability to provide value added services in a timely and accurate manner.

• Spanish
• Active Listening
• Telephone Etiquette
• Typing Skills
• Basic Computer Skills
• Basic Software Skills
• CRM
• Call Center Support
• Customer Service

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.