[ref. g24277101] Technical Customer Service Rep - Aluminum Can

Customer Service Technical Representative Aluminum Can

-Position is responsible for customer technical service for aluminum can-sheet.

• 5+ years of Aluminum can & lid manufacturing knowledge
• Data analysis and problem-solving skills
• Rigid Container Sheet (RCS) manufacturing process knowledge
• RCS metallurgy knowledge
• Strong communication skills, both written and verbal
• Interpersonal astuteness
• Negotiations skills
• Has strong interpersonal skills and works well with Customers.
• Ability to well represent the company.
• Technical face that they get to know and work closely with Quality & Commercial organization.
• Must be able to travel when needed.

• This position interacts with plant personnel and customers to resolve product-related technical issues.
• The position leads efforts to solve product performance issues, determine root causes, and provides information to the manufacturing locations to facilitate root cause problem-solving.
• In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
• Identify, drive, and/or facilitate product changes through commercialization.
• Works with customers during process upset conditions; minimize financial impact.
• Resolve customer quality issues efficiently and process claims.
• Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for the company and the customer.
• Establishes relationships at various levels at customer plants.