Assistant Shift Manager Slot Operations
Ocean Casino Resort Atlantic City
About the Role
The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shifts operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift.In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations.
Position Responsibilities- Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service.
- Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations.
- Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel.
- Extends complimentary services to players when appropriate and within established guidelines.
- Amicably resolves customer related problems.
- Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests.
- Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs.
- Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership.
- Oversees the issuance of work tools and keys to gaming assets.
- Maintains the integrity of all gaming activity.
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Must be able to lift/push/pull up to 25 lbs.
- The ability to obtain, and or possess a key license.
- High School diploma or equivalent preferred
- Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino
- The ability to speak, read and write in English
Atlantic City
Qualifications:
• College degree, may substitute additional experience for degree.
• Strong computer skills.
• Minimum one (1) year Security management experience in a high volume casino complex environment or related supervisory / managerial experience...
Atlantic City
Overview:
Under the direction of the Cage Shift Manager, the incumbent is responsible for the assigned bank and for enforcing accounting controls to safeguard the company’s assets
Responsibilities:
• Managing assigned bank inventory to include...
Atlantic City
Overview:
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
Responsibilities:
• Warmly greet hotel guests...