[ref. r95323120] Robert Half - Systems Administrator Service Management

The successful candidate will also be responsible for collaborating with various teams to understand and support the needs of the organization. This role is open to candidates that are Help Desk Leads looking to grow.

Responsibilities:

• Administering the Service Management platform, ensuring its security and availability.
• Consulting and providing subject matter expertise for team efficiency improvements and further integration with other systems.
• Managing and administering the daily operations of cloud-based internal infrastructure on the service management platform and connected systems.
• Maintaining and enhancing the service management platform.
• Scheduling, installing, and testing system software upgrades and changes, while maintaining a relevant changelog.
• Collaborating with Governance, EPMO, Sales, Ops, and Technology teams to understand, triage, and support the needs of the organization.
• Developing reporting capabilities and metrics for senior management.
• Implementing and automating workflows within and across systems, leveraging technologies such as Python, Azure, and Microsoft Power Platform.
• Serving as the primary technical point of contact with third-party system providers and consultants connected to the platform.
• Identifying operational weaknesses and helping improve or innovate new processes.
• Leveraging a repository such as Gitlab for CI/CD pipeline for automation code leveraged by the platform.
• Using knowledge of Asana, Trello, JIRA, or other similar project management software for tracking development.
• Executing projects with little direction and professionally, exercising independent judgment.
• Communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.
• Possess a minimum of 3 years experience as a Systems Administrator Service Management or in a related field
• Proficient in Cloud Technologies and AB Testing
• Demonstrated experience in Active Directory and Backup Technologies
• Capable of performing Cluster Analysis and managing Computer Hardware
• Proficient in the use of Okta and Software Upgrades
• Skilled in Process Documentation and Technical Documentation
• Experience with Freshdesk and Python
• Familiarity with Azure Admin Center, Azure API Management, Azure Active Directory, Microsoft Azure, and Windows Azure
• Expertise in Microsoft Power Apps and Microsoft Power Automate
• Proficient with ITSM Platform, ITSM, ITSM Modules, ITSM Suite, and ITSM Tools
• Experience with Intune is a plus