Customer Service Representative

This Customer Service Representative position is based in the Herndon, Virginia region and is a short-term temporary employment opportunity.

• Manage and place incoming telephone calls
• By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
• Receive and send written business correspondence
• Offer friendly, accurate customer service in a timely fashion comprehensive knowledge of email

• Ability to interact effectively with internal and external partners and clients/customers
• Knowledge of Customer Relationship Management (CRM) systems
• A consistently positive approach to your work that is rooted in a businesslike professionalism
• Excellent customer service and office administrative skills
• Proficiency with Microsoft Office applications
• 2+ years' experience of proven performance in a goal-driven customer-focused environment desired
• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
• Strong communication skills, both verbally and in writing

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today!