Customer Service Representative - Bridgewater

You will be based in our office, and your primary focus will be on sales coordination and delivering superior customer service.

Responsibilities:

• Efficiently process customer orders, ensuring accuracy and timeliness
• Respond to customer queries via phone, email, and chat, offering information about products and resolving issues promptly
• Manage customer records, consistently updating our CRM system with accurate and current data
• Collaborate with internal departments such as logistics, finance, and production to ensure order delivery schedules are met
• Support marketing campaigns, trade shows, and other customer engagement activities
• Work with the sales team to identify opportunities for upselling and cross-selling our products and services
• Provide administrative support, including scheduling meetings, preparing sales documents, and processing invoices
• Enter, update, and maintain accurate data in company databases and spreadsheets
• Handle pick-up and drop-off of shipments and office supplies
• Proactively engage with customers to confirm payment status, address any outstanding balances, and update records accordingly.
• Minimum of 2 years experience in a customer service role
• Demonstrated ability to answer inbound calls in a detail oriented manner
• Prior experience in a call center environment is necessary
• Exceptional customer service skills and a customer-first mindset
• Proficiency in data entry tasks with a high level of accuracy
• Ability to handle email correspondence promptly and with attention to detail
• Familiarity with both inbound and outbound calling processes
• Proficient in Microsoft Excel and Microsoft Word
• Experience with order entry systems, ensuring correct processing of customer orders
• Ability to schedule appointments efficiently, balancing priorities
• Experience using CRM software to manage and track customer interactions