Medical Receptionist, Lead

Overview:

Other responsibilities may include site-specific tasks.

Responsibilities:

• All the duties associated with a Medical Receptionist.
• Manage the day-to-day responsibilities of the Medical Receptionists. Assign duties to ensure the smooth running of the daily business.
• Ensure new Medical Receptionists are onboarded and trained.
• Manage the schedule and timekeeping of the team, including time off requests.
• Maintain adequate front office supplies. Ensure supply purchases are cost-efficient and within the budget.
• Responsible for implementation of policies
• Responsible for referral management
• Responsible for time-of-service collections
• Oversees administrative task bucket
• Provides back-up for front office and call center staff as needed in all locations.
• Maintains a pleasant and friendly work environment.
• Creates and follows-up on IT Helpdesk tickets.
• Follows up on provider requests for clerical staff.
• Travels to other office sites as necessary.
• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

When acting as an MR, responsibilities include but not limited to:

• Answer telephone calls promptly and in a friendly manner.
• Warmly welcome patients into the practice.
• Triages all calls to appropriate personnel.
• See that the phone is answered before the third ring at all times.
• Collect and respond to messages left via voicemail.
• Make appointments on as-able basis.

• Makes certain that patient records/EHR records are available and encounter form is attached.
• Registers all patients and checks insurance information as well as other demographics.
• Verifies spelling of patient’s name in Athena/GE Centricity.
• Keeps loose notes on file to a minimum and help files charts when able.
• Verifies referrals and print off from POS machine when patients arrive for appointments.
• Enters Meditech numbers if required.
• Enters referring PCP in the patient’s electronic medical chart.
• Verify insurance eligibility for each patient on current visit.

• Patient Check- Out
• Processes patients at conclusion of visit by reviewing encounter sheets for correct changes, diagnoses marked, provider signatures and follow up appointments.
• Provides special instructions to patients upon leaving such as lab slips.
• Accurately schedules and informs patients of return appointments for follow-up.
• Explains all fees and patient financial responsibility.
• Collects fee for services.
• Initials encounter forms.
• Ensures patient satisfaction.
• Balances money before lunch and at the end of the day. If payments are not balanced, leaves notice to billing.
• Accurately counts, documents in a daily cash log, and secures all change according to operating protocols on a daily basis.
• All checks are to be stamped with the DEPOSIT stamp.
• Create TOS money sheet at end of the day. Verify all money against printed sheet.
• Place in sealed batch bag and log in batch folder. Send to business office in locked courier bag.

• Scans required documents and enters MEDITECH numbers into patient’s electronic chart.
• Accurately files chart.
• Check APDERM smart mail and respond accordingly to any requests.
• Creates appointment recalls in Athena for future visits.
• Checks the reschedule and appointment.
• Checks all offices out-boxes throughout the day even if the provider is not working.
• Turns off computer at end of day.
• Assist in general office duties and other duties as required.

• Prints schedules for all providers daily
• Reviews Medical records for next day’s appointments.
• Keeps waiting room free of expired magazines, litter, and keeps organized.
• Performs other duties as required.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

Qualifications:

Minimum Qualifications:

• High School Diploma or equivalent.
• 2-3 years’ experience in supervision of front office operations in a medical practice required.

Skills, Knowledge, & Abilities:

• Complete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, etc.)
• Demonstrable skills in motivating and training clerical staff.
• Fluency in English
• Superior verbal and written skills
• Ability to multitask and prioritize.
• Conflict Resolution skills
• Solution-oriented
• Customer Service Skills