Support Engineer Iii

Overview

Therefore, your success adds to ours, so you're surrounded by people who care about the same things. With no other parties to answer to, we make decisions-including keeping investing costs as low as possible-with your needs in mind. Because of our unique structure, your goals align with our goals.

• Troubleshoot and diagnose software issues On call support as needed / supporting customer time zones as needed.
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Provide feedback to the development team on product issues and support in implementation of potential improvements
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• Migrate existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines (infrastructure as code, implementing CI/CD practices and automated unit testing)
• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.

Daily Schedule / OT Expectations:

• M-F 40 HRS / No OT Expected

Interaction with Team:

• Mix of both independent and collaborative

Typical Task Breakdown:

• Troubleshoot and diagnose software issues On call support
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Provide feedback to the development team on product issues and support in implementation of potential improvements
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• Migrate existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines (infrastructure as code, implementing CI/CD practices and automated unit testing)
• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.

Desired Leadership Principles:

• Deliver results
• Learn and be curious
• Insist on higher standards

Degrees / Certs and/or Experience Required:

• BS Degree in computer science or combination of education and relevant experience.
• 4+ years relevant work experience.
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings
• Knowledge of UNIX/Linux operating system

Preferred Qualifications / Nice to Have's:

• Knowledge of distributed applications/enterprise applications
• Experience analyzing and troubleshooting RESTful web API calls

Top 3 must-have hard skills:

• Experience in supporting critical systems understand changes in production systems
• Basic deployment expierence and making changes through pipeline / various stages

TekWissen Group is an equal opportunity employer supporting workforce diversity.