[ref. n8120] Robert Half - Collections Specialist

You will be instrumental in maintaining a steady cash flow, mitigating financial risk, and establishing strong customer relationships while adhering to our organization's policies and industry regulations.

Responsibilities:

• Facilitate the recovery of overdue accounts by initiating contact with customers, negotiating payment terms, and securing payments for outstanding invoices.
• Identify and promptly resolve any customer disputes or billing issues to minimize payment delays and maintain customer satisfaction.
• Utilize accounting software systems to track, monitor, and manage customer accounts, payment statuses, and generate reports.
• Regularly communicate with customers through various channels to discuss overdue payments and establish suitable payment arrangements.
• Evaluate customer credit risk, report on collection trends, and escalate complex issues to management as necessary.
• Generate weekly and monthly reports on collections performance, aged receivables, and other key metrics, ensuring all actions taken are thoroughly documented.
• Collaborate with cross-functional teams including sales, customer service, and finance to resolve customer issues, adjust billing discrepancies, and ensure timely payment processing.
• Adhere to all internal credit and collection policies, as well as legal and regulatory requirements, while maintaining confidentiality and adhering to company guidelines.
• A minimum of 5 years of experience in a Collections Specialist role or similar
• Proficiency in using Accounting Software Systems
• Experience with Accurint is necessary
• Familiarity with ADP - Financial Services
• Skillful in CRM use
• Knowledge of Epic Software is a must
• Expertise in handling Accounts Receivable (AR)
• Experience in Answering Inbound Calls is required
• Proficiency in carrying out Billing Functions
• Experience in Claim Administration
• Familiarity with Collection Processes is essential