Membership Coordinator, Speer YMCA - Miami - ref. y45816915

Job Title:** Membership Coordinator, Speer YMCA

**Description:** Under the guidance and supervision of the Senior Program Director, the Membership Coordinator manages front desk operations and supports all activities related to membership services. Ensures excellent service is a top priority for all prospective members, guests, and member and program participants.

• Builds and maintains healthy relationships with the members, program participants, and community.
• Ensures adherence of branch policies and procedures for the membership staff.
• Responds to and handles member questions or concerns in an effective customer friendly manner at all times.
• Processes membership sales, holds, cancellations, and other administrative tasks, in a timely manner.
• Participates in branch retention events and activities; promotes YMCA programs and services in interactions with members, guests, and the community.
• Tracks and updates daily membership tracker, sales and scans.
• Manages all membership holds and terminations including concerns and retention efforts.
• Approves financial aid applications.
• Records and oversees cash payments made for the facility.
• Processes and approves branch refunds.
• Updates marketing material in branch including digital signage, liaison with school emails and marquee.
• Supports branch with Manager on Duty shifts.

• High school degree or equivalent required; college experience preferred
• Minimum 2 years member or customer service experience
• Supervisory or leadership experience preferred
• Excellent interpersonal and communication skills to initiate member engagement.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• High skill level in organizing, planning, time management and implementation of administrative procedures.
• Ability to work as a positive team player to provide support to membership staff team.
• Required within 30 days of hire: CPR; First Aid; AED.
• Excellent organizational, planning, communication and computer skills required.

Pre-employment drug screen and clear background check required.

**Job Location:** Speer YMCA 495 62nd Avenue NE St. Petersburg, FL 33702

**Level 2 background clearance and 10-panel drug test required.*