Senior Scheduling Coordinator - Surgery / OR

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Position Summary:

Department: DPH Endoscopy / Surgery Department
Status: Full-Time
Shift: Day shift (Four 10-hour shifts or Five 8-hour shifts between Monday - Friday)

Title: Senior Scheduling Coordinator | Scheduling Coordinator, Sr

ABOUT ORLANDO HEALTH - DR. P. PHILLIPS HOSPITAL

Orlando Health Dr. P. Phillips proudly holds recognition as a “Best Regional Hospital” by U.S. News & World Report and selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. We are an award-winning, full-service hospital that has been serving the residents of southwest Orange County and Orlando’s growing tourist population since 1985.
With a highly qualified team of nurses, support staff and physician specialists, our 285-bed hospital provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine.

The hospital is equipped with robotic surgical capabilities for colorectal, general, gynecologic and urologic surgeries and has earned Joint Commission certification for its total hip and knee replacement programs utilizing innovative, personalized technologies.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

TOP REASONS TO CHOOSE ORLANDO HEALTH - DR. P. PHILLIPS HOSPITAL
  • Forbes Recognizes Orlando Health as a Best-In-State Employer
  • Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued
  • All Inclusive Benefits (start day one)
  • Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
  • Employee-centric
  • Dr. P. Phillips Hospital has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.
  • Competitive Pay
  • Evening, nights, and weekend shift differentials offered for qualifying positions.

Responsibilities:

Position Summary

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Essential Functions
 Responsible for maintenance of appropriate departmental schedules.
 May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
 Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
 Accurately communicates prep information, arrival time and arrival location to patient.
 Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional
procedures.
 Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
 Consistently reviews the schedules daily and communicates all changes to appropriate staff.
 Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en
 Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
 Assist in training or mentoring of all team members.
 Provide accurate information of department /procedure specific scheduling criteria to expedite patient preparation, arrival location
and time.
 Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.

 Maintains compliance with all Orlando Health policies and procedures.

 Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.

 Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues

Qualifications:

Education/Training
  • High school diploma
  • Knowledge of medical terminology
Experience
  • Three (3) years of experience in clinical registration and scheduling.
  • Associated degree in Business, information systems clinical field or related may be substitute for two (2) years of experience
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