IT Solutions Implementation Engineer - Bedford

Overview:

Position Summary:

Ensures customer satisfaction during the installation, validation, integration and go-live processes.

Responsibilities:

Key Accountabilities

Essential Functions:

• Collaborates with IT Solutions Architects, and/or stakeholders to translate customers’ functional and business requirements to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs
• Designs, gains agreement, and communicates professional project plans for customer implementations, utilizing IL’s appropriate products and solutions
• Manages expectations, identifies risks, and formulates plans to minimize impacts to the project.
• Coordinates activities to ensure project progresses on schedule while meeting all other specified project performance parameters.
• Actively participates in and conducts pre-implementation, implementation and post-project review meetings for customers and internal stakeholders.
• Performs troubleshooting during the implementation to ensure IT solutions are fully functional and utilized as planned.
• Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.
• Ensures designs are in compliance with all regulatory policies, procedures and records

Secondary Functions:

• Assess new and upgraded software and related hardware to determine technical implementation plan for commercial introduction
• Other duties and responsibilities as assigned

Budget Managed (if applicable):

N/A

Internal Networking/Key Relationships:

To be determined based on department needs, to include interactions such as:

• Commercial Operations Organization | Implementation and Project Team
• Strategic Business Unit | Marketing | Service
• On-Market Engineering

Skills & Capabilities:

• The ideal candidate for this position will exhibit the following skills and capabilities:
• Strong interpersonal and communication skills, both verbal and written
• Ability to author documents, diagrams, and presentations
• Ability to communicate effectively, influencing customers and internal teams
• Ability to gather, analyze and articulate high-level business capabilities and requirements
• Ability to work under own initiative /self-motivated
• Ability to work in a regulated environment
• Demonstrated ability to solve complex technical challenges
• Adaptability; ability to manage workload and competing priorities
• Highly collaborative; ability to work cross-functionally, with multi-disciplined teams

Qualifications:

Minimum Knowledge & Experience Required for the Position:

Education:

• Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.

Experience:

• Minimum of five years’ working in an IT support role. Focus on IT applications preferred.
• Minimum of five years’ experience with Healthcare IT requirements required: Interface Engines, IT Security for healthcare environments, Connectivity, Databases ADT/POCT Devices required.
• Project Management experience desirable

Additional Skills/Knowledge:

• Advanced Knowledge of clinical/healthcare IT environments
• Advanced Knowledge of cybersecurity, keeps current within industry trends and mitigation
• Advanced Knowledge of IL IT Solutions portfolio applications to determine functionality meets customer needs
• Language: Fluency in English required

International Mobility: Required:

• No

Travel Requirements:

• Up to 30% travel