Sr. Helpdesk Tech and IT Administrator
Herndon
Overview:
Our team of experienced network, security, VDI, Linux, and Windows engineers are seeking motivated team members, of all experience levels, to join us in supporting and growing our complex infrastructure. We take our employees’ professional growth seriously.You’ll see your skills improve as you interact daily with a group of passionate engineers and introduce new, fresh ideas to our tailored solutions. In this ever-changing industry, we work with you to stay ahead of the competition with the solutions we offer.
We also offer a reliable, structured work schedule. Whether you’re working in the office in our Herndon, or Virginia Beach, VA offices, or from the comfort of your own home (yep – a hybrid schedule is available). We practice Agile methodologies across the entire organization and encourage your involvement in shaping our current and future solutions.Corporate objectives are discussed and understood across the company, so you’ll always know the business reasons behind your tasking.
We are seeking a motivated and detail-oriented Sr. Helpdesk Tech and IT Administrator to join our team. The ideal candidate will have a solid foundation in Tier 2 support and strong communication skills, strong analytical and problem-solving skills, and a desire to grow in a fast-paced environment.
Responsibilities:
- Performs standardized or prescribed assignments involving a sequence of related operations, follows standard work methods on recurring assignments but receives explicit instructions on unfamiliar assignments.
- Conducting a variety of tests using established methods, preparing test specimens, adjusting and operating equipment, recording test data, and pointing out deviations resulting from equipment malfunction or observational errors.
- Collaborate with Tier-2 support for failure identification and resolution
- Assist with the preparation of design drawings and assist with the design, evaluation, and/or modification of equipment.
- Maintain daily performance of equipment
- Work through the problem-solving process with employees, empowering them to do the same in the future
- Respond to customer queries in person, by phone, via email or the ticketing system.
Qualifications:
- 4+ years of hands-on Tech Support experience providing outstanding customer service, troubleshooting and resolving complex technical and user issues and providing user administration.
- 2+ years of hands-on experience building, troubleshooting and managing desktop/laptop/Mac platforms, desktop applications, various OS including Mac, Windows and Linux, network and printers
- 4+ years of hands-on Windows and Linux server System Administration experience
- Strong working knowledge of Virtualization, Cyber Security, TCP/IP, Networking, LAN/WAN, Telecommunications, Firewalls, Proxy, VPN, PKI, Authorization/Authentication, and Cloud technologies
- Demonstrated success working in highly technical organizations with a strong customer service focus
- Proven ability to work both independently and as a member of a team
- Solid analytical and troubleshooting skills
- Applicants selected must be able to obtain and maintain a security clearance; therefore, U. S. Citizenship is required.
- Comfortable working in a fast-paced and constantly growing environment.
- Relevant college degree plus two years of experience, or five years of relevant experience
- 401(k) match of 6% with immediate vesting
- Highly subsidized Health, Dental, and Vision Insurance
- Legal Resources Plan
- Gym Facilities
- Flexible Time Off (FTO)
- 11 Federal Holidays
- Life Insurance, Short and Long-term Disability coverage paid for by the company
- Free sodas and snacks
- Company sponsored weekly breakfast or lunch
- Holiday parties and networking events
- Participation in several charitable events
We encourage and support workplace diversity.
Dulles, 7 mi from Herndon (VA)
anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.
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