Helpdesk Specialist

apartmentVGroup Inc placeRensselaer calendar_month1/6/25

For more details, please connect with Vikas Harchandani at 609-371-5400 Ext 323 or email at .

Client: State of New York
Job Title: Helpdesk Specialist
Duration: 24 Months
Start Date: ASAP
Location: OCFS Home Office - 52 Washington Street Rensselaer, NY 12144 (Hybrid)
Position Type: Contract
Interview Type: Telephonic /Webcam Interview
Ceipal ID: SNY_HD773_VH
Requirement ID: HBITS-06-13773
C2C/1099 Payrate: $21/hr

W2 Payrate (Without Benefits): $19/hr

New York State Office of Children and Family Services

Description

Provide support for child welfare applications and initiatives.

Responsibilities:

Provide CONNECTIONS user support via in-person, email and telephone
Provide direct, on-site instruction to individual users and small groups
Provide instruction on newly released functionality
Deliver presentations to line staff
Monitor compliance with data entry requirements
Review training materials
Provide technical assistance with data warehouse

Required Skills:

36 months of experience providing IT support to users.
36 months of experience providing implementation support services.
18 months of experience providing onsite systems support in a child welfare environment.
18 months of experience in training staff in a child welfare application.
Bachelor's Degree

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA.

If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

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