Branch Manager - Doral, FL
The Branch Manager acts as the company representative to customers for the assigned service area & manages a service support team of Radio Frequency (RF) Technicians, an office administrator & other support staff. The manager ensures service center operations are efficient, that appropriate response times & timelines are met, & that the quality of work & customer service meets the highest standards for both demand services & contract services provided.
Manager is to monitor all workflow processes & institute changes to maximize efficiency, instilling a culture of continuous improvement & putting the customer first. This is a role that requires the manager to work proactively without direct supervision.
Main Areas of Responsibility:
- Responsible for maintaining &expanding customer base & relations.
- Responsible for continuous improvement, efficiency, & effectiveness of the service center
- Provides leadership, management, & development of his/her team.
- Responsible for assigned sales.
- Responsible for monitoring & achieving center P&L targets.
- Responsible for implementing service center policies in their region.
- Responsible for all assigned company physical property, inventory, & assets.
- Responsible for service center budget construction & meeting / exceeding fiscal goals.
Knowledge, Skills, & other Requirements:
- Understanding of customer expectations / requirements
- Fulfils commitments to customers.
- Pro-active problem solving
- Able to work under pressure.
- Self-motivated &target driven.
- Good understanding of technical concepts (telecommunications)
- Computer database experience
- Requires heavy computer skills, including creation of various reports & complex spreadsheets.
- Must be proficient in entire Microsoft Office Suite with a heavy focus
- on Excel & Word.
- Microsoft Dynamics AX Experience also preferred. This is the ERP system used daily.
- Excellent motivational & communication skills
- Forward strategic thinking
- Experience of resource planning & understanding of budgeting.
- Able to travel for training & other activities.
- Provide recordkeeping as related to time worked, attendance, worker compensation, reprimands, & terminations.
Education & Experience:
- High School Diploma Required
- Associate or bachelor's degree preferred.
- 3-5 years' experience in Emergency Response line of work, Fire Department, Law
- Enforcement or Military leadership preferred.
- 3-5 years' progressive management responsibilities required.
- Demonstrated work under pressure to achieve assigned goals.
- Experience of resource planning & understanding of budgeting.
- Customer driven mindset
- Radio Frequency (RF) communications experience preferred.
- Proficient in presenting to small groups of customers.
job type: Permanent
salary: $82,000 - 85,000 per year
work hours: 8am to 5pm
education: High School
responsibilities:
- Responsible for maintaining & expanding customer base & relations.
- Responsible for continuous improvement, efficiency, & effectiveness of the service center
- Provides leadership, management & development of his/her team.
- Responsible for assigned sales.
- Responsible for monitoring & achieving center P&L targets.
- Responsible for implementing service center policies in their region.
- Responsible for all assigned company physical property, inventory, & assets.
- Responsible for service center budget construction & meeting / exceeding fiscal goals.
qualifications:
- Experience level: Manager
- Minimum 3 years of experience
- Education: High School (required)
- Manager (3 years of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.