Front Desk Coordinator / Receptionist

POSITION: Front Desk Coordinator

The ideal candidate will exhibit professionalism, solid judgment, discretion, and effective written and verbal communications. The Front Desk Coordinator must be proactive in anticipating and prioritizing the business needs of the team, and helps to facilitate an efficiently run office through time management, productivity, and initiative.

ESSENTIAL SKILLS AND ABILITIES:

• Ability to effectively triage calls from patients to ensure appropriate scheduling
• Excellent customer service
• Exceptional verbal and written communication
• Ability to work as a team member
• Ability to manage multiple tasks simultaneously
• Empathetic with patients’ needs and concerns
• Well organized with attention to detail
• Pleasant personality and disposition
• Demonstrates neat and orderly work habits
• Is friendly and compassionate with patients
• Takes initiative to solve problems and complete projects
• Positive attitude

RESONSIBILITIES:

• Appointment Scheduling
• Conducts daily review of schedule status
• Schedules all patient appointments
• Confirms appointments daily
• Cancels and reschedules appointments as necessary; conducts follow-up on no-shows
• Monitors and modifies the daily schedule
• Coordinates appointments for out-of-town patients
• Patient Check-In
• Responsible for patient check-in, greeting each patient in a pleasant and professional manner
• Tracks patients in the reception area and communicates with them as needed
• Confirms patient information
• Verifies patient information on file is complete, accurate, and up-to-date
• Accurately records updates and corrections as needed
• Enters all new patient demographic information into the computer
• Marks arrival time of patients in office; notifies clinical staff of patient arrivals
• Monitors the waiting area
• Regularly checks on patients in the waiting room to ensure each is comfortable
• Reassures patients subject to wait time and informs clinical staff of status as needed
• Ensures furnishings and magazines are orderly and clean
• Checks that departing patients appear able to travel safely from the office
• Administrative
• Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment
• Places telephone calls to no-show appointments; reschedules as needed
• Provides back-up support on telephones
• Assists other front office personnel as needed
• Other Duties
• Demonstrates confidentiality when handling sensitive information and matters
• Maintains professional and courteous relationships with executive management team, colleagues, vendors and patients
• Seeks out opportunities to evaluate existing processes and makes improvements when necessary
• Performs a wide variety of duties and projects as assigned by practice manager