Patient Access Supervisor

Overview:

Location:1903 W Hebron Lane, Shepherdsville, KY

Shift Options: Varied

About Us

UofL Physicians academic providers are professors and researchers at the UofL School of Medicine, teaching tomorrow’s physicians, leading research in medical advancements and bringing the most progressive, state-of-the-art health care to every patient.

With more than 13,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

JOB SUMMARY

• Ensures that accurate demographic information and signatures for all forms are obtained.
• That all 3^rd party Health insurance payer requirements for eligibility, authorizations and referrals are obtained on inpatient and outpatient cases as required by area of service.
• Meets with staff on a daily, weekly, monthly basis to educate staff on core standards, AIDET, processing procedures to ensure that excellent quality information is obtained while portraying excellent customer service.

The supervisor will be responsible for entry of staff’s time into payroll system. The supervisor will provide age-appropriate services to: neonate (birth to 12 months), pediatrics (1 to 11 years), adolescents (12 to 17 years), adults (18 to 65 years), and geriatrics (66 + years).

Responsibilities:

• Responsible for determining staff’s work assignments.
• Monitors staff’s work, including registrations and financial documentation to ensure eligibility, authorizations, and referrals are obtained accurately and timely.
• Attends intra-departmental and specialty departments meetings.
• Oversees the arrangement of coverage for absent employees and employees on vacation.
• Trains new employees and ensures continuing education of current employees.
• Initiates and recommends disciplinary actions for staff including attendance guidelines.
• Performs orientation and annual evaluations of employees supervised.
• Conducts staff meetings as necessary to create a team approach. Ensures staff are aware of all processing guidelines and work as a team to project a positive image for both the patient and/or family.
• Educates and oversees the financial counseling discussions and guidance to patients and families, especially in up-front collections.
• Develops Policies and Procedures detailing departmental functions as necessary.
• Conducts initial interviewing and screening of potential employees with the final decision to be shared with the Patient Access Manager.
• Adjusts and prepares payroll system for supervised employees.
• Communicates with other departments on a regular basis.
• Monitors staff to ensure they are portraying excellent customer service.
• Performs other duties as assigned.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.

Qualifications:

• High School Diploma or equivalent required
• PC literacy, must be able to type 30 wpm with a 95% accuracy
• Excellent organizational, oral & written communication skills required
• Three years of relevant patient access or billing experience required (preferably in a hospital, to include billing of third party payers, computer systems, authorizations/referrals retrieval, building teams, counseling staff, familiarity with entitlement programs, and up-front collections.)

• Must be dependable, professional and a team player
• Critical thinking skills
• Solid oral and written communication skills
• Ability to multi-task and be flexible with job demands
• Energetic, motivated individual that connects well with people