Customer Service Representative

We are offering a temp to hire employment opportunity for a Dispatcher in Dallas, Texas.

Additionally, the role involves handling customer escalations, inquiries, and updates, demanding initiative, multitasking, flexibility with technology, and excellent organizational and communication skills.

• Responsible for accepting maintenance requests initiated by retail gas stations, dispatching to qualified contractors and managing the work effort to completion.
• Required to be logged into the phone system to take all incoming calls into the Dispatch Call Center and input service requests into Maximo.
• Work with Maintenance Superintendent to adjust and balance workloads as needed.
• Continual monitoring of SAP's emergency board for incoming and open maintenance emergencies for proper handling.
• Properly review and vet waiting approved work orders to ensure proper response time has been applied.
• Direct work to contractors based on geography and trade.
• Positively influence service level agreements and maintenance budget results through efficient contractor management.
• Continual follow up on aging work for completion and close out by contractors.
• Submit electronic paperwork for capital requests and request quotations for work on higher cost jobs.
• Requires polished and professional demeanor for frequent interface with management and external callers while also handling incoming calls into the Dispatch Call Center.
• Respond to customer escalations, inquiries and provide updates as needed.
• Must have a high degree of initiative and possess the ability to make appropriate decisions independently using sound judgment.
• Ability to handle multiple tasks/assignments simultaneously.
• Must be flexible and have the ability to adapt to new technology and process changes.
• Outstanding organization, interpersonal and communication skills are essential.