Live! Hotel General Manager - Maryland
Hanover
Min Compensation: USD $99,000.00/Yr.
Max Compensation: USD $125,000.00/Yr.
Overview:
Why We Need Your Talents:
The Hotel General Manager is responsible for the overall leadership and management of the hotel departments and for delivering a Fun, Friendly, and Comfortable experience for all Team Members and Guests. You will establish and maintain the standards for a 4-star boutique hotel experience.Reports to the property General Manager.
Responsibilities:
Where You'll Make an Impact:
- Supports, develops, and implements strategic operational and service strategies that lead Live! to become and remain the market leader in the area of occupancy, rate, and guest satisfaction scores.
- Responsible for planning, controlling, communicating, and implementing procedures and processes for the overall efficient operations of the business under the conditions of the Maryland Gaming Commission.
- Directs and leads staff in developing strategies to accomplish objectives approved by ownership and oversees implementation in partnership with Live! Casino & Hotel leadership teams.
- Directs the hotel department’s staff; Front Office (Front Desk and Bell/Door), Housekeeping, Food and Beverage, Facilities.
- Partners with the VP of Sales to help execute the Live! Sales and strategy.
- Collaborates on the operation of the Contact Center.
- Liaises with the Finance Division to ensure adherence and enforcement of all related Live! Casino & Hotel policies and controls.
- Directs and leads the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with operational assistance from all functional areas.
- Evaluates the results of overall operations regularly and systematically.
- Supports the revenue optimization strategy to yield maximum financial results for the company.
- Enforces and monitors Learning & Development endeavors to deliver 4-star rated service to guests.
- Ensures that expectations of all direct reports are clearly defined and understood.
Skills to Help You Succeed:
- Ability to:
- Maintain visual attention and sustained mental concentration for significant periods of time.
- Create innovative strategic plans that are guest service-oriented.
- Analyze and interpret marketing research and financial data.
- Interpersonal Skills.
- Detail Oriented.
- Operational Knowledge.
- Team Building.
- Financial Management.
- Flexible Schedule.
Qualifications:
Must-Haves:
- Education:
- High School Diploma or GED required
- 2 year degree in hospitality, finance or management (or) equivalent work experience is preferred.
- Experience:
- Five to ten years of related experience and/or training, or an equivalent combination of education and experience.
- Experience at a 4 or 5 star rated Hotel is required.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
- Ability to stand and walk for extended periods of time and move up and down steps daily
- Ability to lift 20-30 pounds
- Use of stairs and elevators
What We Offer:
Perks We Offer You- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Washington, 25 mi from Hanover (MD)
of the hotel executive committee. Work closely with the hotel General Manager and department leaders to ensure a positive culture throughout the hotel.
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