Crisis Management Team Lead

Overview:

POSITION OVERVIEW

During an event, the candidate will be responsible for coordinating activities and communications across FNF and interacting with all levels of management, including the Executive Leadership Team.

• This is a hybrid position out of our HQ in Jacksonville, FL
• Ability to travel an estimated 10%-20%.

• Facilitates response and recovery of high-risk and/or large-scale business and life-safety incidents in accordance with documented plans.
• Leads cross-functional teams in development, testing and maintenance of CM program, plans, processes and tools.
• Collaborates with executive leadership to develop strategies for continuous improvement and growth of the CM Program.
• Develops and maintains methodologies to monitor overall CM performance and readiness while meeting program, audit and regulatory requirements.
• Establishes and nurtures working relationships with internal and external partners to ensure alignment of CM strategy with company goals and emerging industry and regulatory trends.
• Develops and conducts stakeholder presentations, workshops and training materials to ensure company alignment and preparedness.
• Shares knowledge of industry best-practices and expand internal staff’s capabilities.
• Identifies evolving best practices, technologies and resources to meet changing demands of the company and client base.

• Bachelor’s degree or equivalent combination of education and work experience.
• Requires 5+ years of experience in crisis management, crisis communications, business continuity or technical incident response.
• Ability to be available 24/7 for major incident response.
• Demonstrated ability to command control in multi-level management and executive meetings.
• Proven ability to drive complex management and executive decisions and develop comprehensive crisis management plans.
• Experience in developing, testing and activating Crisis Management plans, recovery playbooks and emergency response plans.
• Experience conducting tabletop, plan walk-through and functional recovery exercises.
• Excellent verbal and written communication skills to both technical and non-technical audiences across all levels in the organization.
• Desire and ability to learn and understand the business processes and technologies in use.
• Proficiency managing multiple projects of varying scope and priority with tight deadlines.
• Competency in use of MS Office suite.

• CBCP Certification or higher from DRII (Disaster Recovery Institute).