[ref. l14208304] IT Helpdesk Specialist

IT Helpdesk Specialist

Full-time, 40 hours/week

In-Office and Remote

Salary: starting at $40K+ per year

Showcase is seeking an IT Helpdesk Specialist to provide level 1 technical support, maintain hardware, software, assist with IT projects, and other common IT-related responsibilities. This position is based in our Brampton head-office as well as working remotely from home in rotating shifts.

Responsibilities:

• Handle requests for technical support via phone, tickets, chat and email requests.
• Diagnose, research and resolve hardware, software and network issues.
• Prioritize issues based on urgency and escalate or redirect as needed.
• Maintain log of helpdesk interactions.
• Monitor systems and networks using real-time monitoring tools.
• Monitor and maintain IT-related hardware and supplies.
• Setup, configure and repair IT hardware such as PCs, printers, scanners, input devices, etc.

Requirements:

• Minimum 6 months to 1 year of experience in a level 1 technical support role.
• College diploma, University degree or relevant certifications in IT fields.
• Ability to communicate clearly and effectively in English, both verbally and written.
• Experience supporting desktop users in Windows 10.
• Strong work ethic, reliability, and good attendance.
• Ability to work effectively as part of a team as well as independently.
• Strong problem-solving skills. Ability to approach problems pragmatically.
• Ability to multitask and prioritize workloads based on urgency.
• Knowledge of common IT-related hardware at a minimum, such as PC port types, connection types, modems, routers, switches, etc.
• You will be required to have a suitable location in your home with internet access to be able to work from home as required.
• Reliable source of transportation.

Ideal Skills:

• Experience supporting point of sale systems and software in a retail environment is an asset.
• Experience supporting Google Workspace, Gmail, and Microsoft Outlook is an asset.
• Experience using Microsoft Excel and Google Sheets, Google Docs is an asset.
• Experience with VoIP phones is an asset.
• Experience in a customer service role is an asset.

Benefits:

• Health and dental benefits available after 3 months.
• Company pension plan available after 2 years.
• Employee discount in our stores.
• Two weeks paid vacation per year.

If you are an experienced IT Helpdesk Specialist with a passion for providing top-notch technical support in an evolving and dynamic retail environment, we encourage you to apply!

We call it Retail-tainment! Founded in 1994 in Edmonton, Alberta, Showcase is now coast-to-coast in every major market across Canada and now expanding in the USA.