FOH Team Lead
Overview:
ABOUT DRIVE SHACK
Drive Shack is a game-changing innovator in the entertainment industry, offering a refreshing alternative to traditional day and nightlife scenes. At Drive Shack, we don't just provide a place to unwind; we offer a destination where you can be yourself, let loose and create unforgettable memories.
We take pride in crafting exceptional experiences for our guests, from the moment they step through our doors to the time they leave. Our venues feature state-of-the-art technology and offer competitive, social entertainment through golf-related leisure and large-format entertainment, ensuring endless entertainment options for our guests.
We believe that good food and drinks are a vital part of any social outing, which is why we offer a chef-inspired menu and craft cocktails that are sure to tantalize your taste buds. Whether it's a birthday party, corporate event, or just a night out with friends, Drive Shack has everything you need to make your outing truly unforgettable.
Responsibilities:
JOB PURPOSE
The role of a Team Lead is to ensure top-quality hospitality is delivered to our guests as well as to support the team. In addition, all staff is expected to create and maintain an inviting atmosphere for our guests. This atmosphere is created through positivity, support, shared knowledge, and effective communication.
SUPERVISORY RESPONSIBILITIES:
No direct reports. However, this role will assist in supervising the Front of House management team
RESPONSIBILITIES:
- Ensure proper daily operations of the bar including but not limited to product control, guest engagement, health, and hygiene, quality control, etc.
- Establish excellent rapport with Puttery's guests and promote prompt, courteous, efficient guest services
- Organize and supervise shifts
- Assist in daily staff formation, as well as training, and ongoing development
- See that work is carried out in a way that minimizes risks to the health and safety of both employees and guests, as well as ensures compliance with sanitation and safety regulations
- Facilitate communication between guests, bar staff, supervisors, and managers
- Be responsive to all guest requests and concerns
- Maintain safety, health, and environmental policies and procedures
- Perform other duties as requested by management
- Additional projects may be assigned to this position to assist the company leadership on major initiatives, as deemed necessary
Qualifications:
QUALIFICATIONS & SKILLS- Ability to work in a fast-paced environment and have a good level of stamina and mobility
- Work schedule varies and will include working on days, nights, holidays, and weekends and requires standing and/or walking for extended periods both indoors and outdoors
- Ability to lift items weighing up to 50 lbs.
- Ability to work in high-temperature environments for extended periods of time
- Previous experience in a supervisory role preferred
- Outstanding communication skills, and experience working with the staff at all levels.
- Familiarity with safety & sanitation, along with industry best practices.
- Ability to stand for hours at a time, including maneuvering up and downstairs.
- Must be able to lift to 50 pounds at-a-time without assistance.
Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.