Sales Support

We are offering a contract to hire employment opportunity for a Sales Support role within our team. This role is based in Plano, Texas, and operates within a dynamic and fast-paced work environment. The primary function of this role is to provide support to the sales team, manage the sales process, and maintain customer relationships.

Responsibilities:

• Provide support to the sales team by managing the sales process from lead generation to closure.
• Handle inbound sales phone calls, web leads, and webchat for lead generation.
• Collaborate with the Customer Experience and Marketing teams on lead generation and sales strategies.
• Utilize CRM system effectively to track and monitor personal and lead activity, dashboards, and reports.
• Prepare and present appropriate sales proposals to potential and existing customers.
• Act as a product expert by providing up-to-date product information to customers.
• Achieve personal and team sales goals on a monthly, quarterly, and annual basis.
• Respond timely and accurately to all sales leads and ensure proper follow-up.
• Plan daily sales activities including phone, email, and chat communication with customers.
• Monitor customer accounts and take necessary action when needed. • Proven experience in a sales support role or similar.
• Proficiency in Customer Relationship Management (CRM) software.
• Strong ability to handle and effectively respond to inbound calls.
• Excellent communication skills, both verbal and written.
• Demonstrable experience in inside sales.
• Ability to work collaboratively within a team and independently.
• Strong problem-solving skills and ability to handle pressure.
• High level of organizational skills and attention to detail.
• Proficiency in using Microsoft Office Suite and other relevant software.
• Flexibility to adapt to changing priorities and deadlines.
• Strong customer service skills with a customer-centric approach.
• Ability to prioritize tasks based on departmental goals.
• Willingness to take on additional tasks as required.
• Proven ability to meet sales targets.
• Knowledge of sales processes and principles.