Ice Rink Director | Angel Of The Winds Arena

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

Provides leadership and initiative in developing, maximizing and maintaining ice sales and programming within the facility. This is balanced with strong customer service ability, team leadership and business acumen. Direct reports include Ice Rink Supervisor, ice rink attendants and ice rink customer service staff.

This role will pay a wage of $75,000 to $90,000 and is bonus eligible.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until December 31, 2024.

Responsibilities:

• Provides sound financial management of the Ice Rink department, including overall rental and ice use schedules, hockey schools and tournaments and other marketing strategies.
• Manage subordinate supervisors. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Coordinates the use of the CIR and Main Rink. Works closely with hockey and skating associations, scheduling ice usage and making necessary arrangements for the personnel, equipment and materials to be on hand.
• Responsible for promoting and representing facility in a positive manner at all times.
• Investigate, analyze and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems and policy changes.
• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client and facility.
• Maintains records of activities and programs, completing reports and making recommendations for improvement to programming.
• Coordinates repairs and preventative maintenance on rink equipment with the assistance of Director of Operations and Chief Engineer.
• Responsible for development of the department’s annual operating budget and responsible for its implementation, delivery and achievement, and to forecast throughout the year.
• Responsible for assisting General Manager with capital planning.
• Books ice using the Bond Sports system and VenuePro and creates ice rink schedule for CIR & Main Rink
• Schedules all ice usage with all user groups
• Coordinates all Silvertips practice ice needs
• Manages scheduling and payroll for all direct reports, including submission of all relevant action forms to the Staff Accountant
• Responds to and troubleshoots issues outside of regular working hours
• Develops and establishes the ice user pool to best utilize ice
• OVG’s representative to Everett Youth Hockey Advisory Board.
• OVG’s representative to Everett Figure Skating Club (EFSC) board of directors
• Creates annual department marketing plan with Marketing Dept.
• Oversees, manages and markets all hockey and skating programs at the facility
• Oversees, manages and markets all Birthday Party and group ice rentals
• Develops and oversees ice programming including "Learn-To” programs and more
• Works together with user groups during tournaments and special events
• Schedules ongoing rental skate sharpening and repairs
• Ensure appropriate levels of staff with safety/first-aid/CPR/bloodborne pathogens training per facility policy
• Weekly and other reporting required by General Manager and Director of Finance
• Continuous development of the Ice Rink department
• All other duties as assigned

Qualifications:

• Bachelors Degree or better from an accredited college or university with major coursework in sports management, business administration, recreation & leisure or other related field – OR – minimum of 7 years of increasingly responsible experience in an ice rink facility or other multi-purpose/multi-sport facility
• Must possess an advanced knowledge of skating and be able to skate at an advanced level
• Advanced knowledge of hockey and ice programming
• Significant knowledge of youth hockey programming and development
• Significant knowledge of “learn-to” programming and development
• Must be familiar with USA Hockey and US Figure Skating rules, procedures and policies
• Knowledge of website maintenance and social media platforms including Facebook, LinkedIn, Twitter and Instagram
• Familiarity with booking procedures and rental agreements in an ice rink facility preferred
• Familiarity with booking software/POS systems in an ice rink facility preferred
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Excellent interpersonal, oral and written communication skills
• Excellent organizational and time management skills
• Proven leadership skills and staff supervision experience
• Prior experience in team and league management

Strengthened by our Differences. United to Make a Difference:

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.