Service/Maintenance Manager

Overview:

The Midwest's #1 Remodeler, Mad City Windows & Baths, is looking for a Service Manager for our Charlotte, NC office to field service and warranty customer calls. This is an office-based position.

Please refer to our website for a list of all the active territories.

Benefits of working at Mad City:

• Competitive salary of $65k- 70K based on experience
• Health, Dental, Vision, Disability and Voluntary Insurance
• 401K plan with company match
• Advancement opportunities
• Paid vacation & holidays

Responsibilities:

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
• Create detailed service tickets and parts lists.
• Order, track and keep reports on all service parts.
• Schedule servicing appointments.
• Communicate with Field Managers and Service Technicians for proper follow up on field issues.
• Keep employees up to date on new or old product issues.

Qualifications:

• Previous Remodeling, Construction or Carpentry experience required
• Experience working with customers to solve problems
• Excellent communication skills
• Ablity to multi-task in a fast-paced environment
• Basic computer skills

Mad City Windows and Baths provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.