Network Engineer
Provide network engineering support for infrastructure and customer facing applications:-Support projects and initiatives with network engineering requirements. These may include, but are not limited to experiments, construction projects, hardware/software upgrades, and new cloud and on-premise software/applications.-Support outages and failures as needed.-Installation of cabling and equipment for new connectivity requirements and hardware upgrades.-De-installation and clean-up of equipment and cabling no longer in production.-Support for remote user access to computer resources.-Troubleshoot wired and wireless network issues with available tools (NAC, Wireshark traces, etc).
Areas of support include:-Router/switch command line-Wireless controllers-Remote access VPN-Review and respond to incoming trouble tickets.Assume overall responsibility for remote access VPN systems:-Provide second level support for remote access VPN user issues; serve as escalation point for the help desk.-Work with cyber team to implement changes to features and functionality as needed.Provide primary network support for voice over IP (VOIP) telecommunications systems:-Respond to VoIP phone and server outages.-Troubleshoot user phone issues on the network.Verify connectivity, server to phone communications, including the use of Wireshark.-Assist the telecom engineer in support of new projects and initiatives.Update internal and external documentation:-Project documentation for experiments and infrastructure initiatives.-Network diagrams and procedures.-Spreadsheets.-Databases.-FAQs.