Mgr, Practice Operations

Position Summary:

Departmet: Orlando Health Medical Group -

Pulmonary Medicine West

Title: Manager, Practice Operations

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Position Summary

Manages human, financial, and materials resources in a team relationship with the Physician Lead and Director /Physician Practices or COO or Senior Manager, Practice Operations to deliver high quality, customer focused cost effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the Orlando Health Physician Group (OHPG) and Orlando Health.

Responsibilities:

• Responsible for approximately 4-15 physicians and 15-40 team members.
• In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of

• Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies,

• Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager.

• Maintains an effective revenue cycle and other systems to maximize revenue.
• Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration

• Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
• Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
• Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the

• Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines.
• Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
• Ensures quality metrics are met in the practice setting.
• Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates,

• Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and

• Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication

• Researches, analyzes and maintains data collection system required to administer Service Line operations.
• Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes

• Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state

• Maintains compliance with all Orlando Health policies and procedures

Qualifications:

Education/Training

bachelor degree (in addition to the requirements listed in the experience section).

None.

Two (2) years of health care experience, to include one year in a lead or supervisory role.