Sales Support Specialist

Overview:

Joining Beacon Building Products as a Sales Support Specialist means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more future.

Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference.

What you will earn::

• Competitive Pay: We make sure that your hard work is recognized.
• Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being.
• Employee Stock Purchase Plan (ESPP): Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually.
• 401(k) Match: Ensure a secure future with fair matching of your retirement contributions.
• Paid Leave: Recharge and find work-life balance, flexible parental leave for quality family time, generous sick leave, and enjoy paid time off, company holidays, and floating holidays to unwind and pursue personal interests.
• Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications.

What you will do::

• Handle customer requests via telephone, fax, and mail, including price quotations, product availability, orders, returns, billing corrections, and product information
• Address customer complaints and issues promptly and efficiently to ensure satisfaction
• Coordinate delivery and pickup of customer orders in collaboration with operations teams
• Prepare price quotations promptly and accurately to support sales efforts
• Adhere to customer financial services policies and pricing guidelines for consistency
• Monitor orders and anticipate additional customer requirements to ensure timely fulfillment
• Collaborate with branches to address inventory and delivery concerns proactively
• Work with replenishment teams to optimize product line and stock levels based on demand
• Manage cash reconciliation processes and oversee stock of tool rack items
• Responsible for setting up and maintaining store displays to enhance product visibility
• Perform any additional duties as assigned to support sales and customer service objectives

What you will bring::

• Minimum one year of face-to-face customer service experience
• Prior experience in front-line customer service roles
• Experience working in a team-oriented environment
• Effective communication and follow-up skills with colleagues, customers, and vendors
• Ability to acquire and retain extensive product knowledge
• Familiarity with home improvement centers or knowledge of building materials is a plus