[ref. d05226020] Patient Registrar - PR 25-19596

Contract Duration: 13+ weeks with possible extension

Shift Timing: Monday - Friday | 9:00 AM - 5:00 PM

Language Required: Chinese/Mandarin

Position Summary:

The Patient Registrar will be responsible for registering, scheduling, and obtaining pre-certification and authorization for patients to ensure payment from third-party payers. This role involves providing excellent customer service by greeting patients and accurately collecting necessary demographic and insurance information.

Key Responsibilities:

• Greet and register patients in a courteous and professional manner.
• Collect and enter patient demographic and insurance information into the appropriate computer system.
• Obtain medical record numbers when needed and perform insurance verification checks for various insurance providers (e.g., Medicare, Medicaid, Blue Cross).
• Schedule and manage daily appointments based on resource availability.
• Prepare the clinic for efficient appointment flow by ensuring medical records and charts are set up and ready.
• Request medical records from Health Information and physicians' files in advance of appointments.
• Ensure test results and relevant medical information are recorded in patient charts; request missing results from appropriate departments.
• Interface with referring offices and internal departments to schedule exams.
• Schedule appointments for medical procedures and request valid physician requisitions.
• Assign and update billing codes as necessary to ensure third-party billing is submitted in a timely manner.
• Prepare required paperwork, including authorizations, physician requisitions, diagnostic testing requisitions, and transportation reimbursements.
• Verify third-party eligibility and determine patient liability, obtaining necessary authorizations.
• Notify patients of financial obligations for elective admissions and arrange payments according to financial policies.
• Counsel patients regarding payment options, Medicaid eligibility, and charity care qualifications.
• Collect co-payments, issue receipts, and reconcile daily cash collections.
• Assist in preparing routine statistical reports and summaries.
• Perform other job-related duties as assigned.

Education and Requirements:

• High school diploma or equivalent required.
• Six months of healthcare-related experience preferred.
• Chinese/Mandarin-speaking skills are required.

Skills Required:

• One year of clerical experience and customer service experience.
• Data entry skills (4500 keystrokes per hour).
• Effective communication skills, including telephone and computer skills.
• Knowledge of health insurance benefits and requirements.
• Knowledge of coding (ICD-9, CPT-4) preferred.