Rochester - Accounts Receivable Collections Specialist I (Tier II)

The position requires work both in-office and from home.

Responsibilities:

• Handle inbounds calls for resolving past due balances, ensuring quality service.
• Proactively engage with clients to settle outstanding receivables.
• Utilize established policies and procedures to take action on at-risk accounts.
• Investigate returned EFT transactions to recollect owed funds from the clients.
• Ascertain high-risk accounts for escalation to our internal collection agency when necessary.
• Collaborate with relevant departments for addressing client issues and facilitating timely account collection.
• Strive to meet the provided forecast for daily call requirements.
• Uphold the quality and accuracy of our product delivered to the branch and client. • Proficient in various procedures and policy implementation related to Accounts Receivable (AR)
• Demonstrated experience in managing quality service in accounts receivable and collection processes
• Proven expertise in research analysis, especially within financial contexts
• Previous experience with handling funds, including tracking and allocation
• Solid understanding of mitigation strategies in case of discrepancies or disputes
• Familiarity with Electronic Funds Transfer (EFT) systems
• Ability to ensure quality control in all aspects of the role
• Strong knowledge of industry-standard accounts receivable practices
• High level of competency in managing collection processes
• Demonstrated ability to effectively follow and enforce company policies.