[ref. k73197502] Front Desk Coordinator

We are on the lookout for a Front Desk Coordinator based in South Boston, Massachusetts. This role involves administrative support tasks, handling of phone calls, and customer service in the industry. This role offers a short term contract employment opportunity.

• Efficiently manage incoming calls, including taking detailed messages and directing calls to the appropriate personnel.
• Provide exceptional customer service to clients and visitors, ensuring their inquiries are addressed promptly.
• Undertake administrative tasks, such as filing, data entry, and record keeping.
• Assist with adhoc duties and special projects as required.
• Utilize Spanish language skills to cater to a diverse client base.
• Ensure an organised and tidy reception area, creating a welcoming environment for visitors.
• Collaborate with team members to ensure smooth operations of the front desk.
• Use problem-solving skills to handle customer inquiries and resolve issues promptly.
• Assist in the processing of customer applications and maintaining accurate records.
• Monitor customer accounts and take necessary actions based on account status. • The candidate must have a minimum of 1 year of experience in a similar role.
• Proficiency in Spanish language is required.
• Experience in receptionist duties, such as answering phone calls, scheduling appointments, and greeting visitors, is essential.
• Exceptional customer service skills and ability to interact with diverse groups of people.
• Proficiency in using basic office equipment and software, such as Microsoft Office Suite.
• Excellent organizational skills and ability to multi-task and prioritize tasks.
• Strong problem-solving skills and ability to handle challenging situations with professionalism.
• Good written and oral communication skills.
• Ability to work independently and in a team environment.
• High school diploma or equivalent educational level.
• Willingness to learn and adapt to new procedures and processes.
• Attention to detail and accuracy in all tasks.
• Ability to maintain confidentiality of sensitive information.
• Flexibility in working hours, including possible evenings and weekends.
• Physical ability to perform the job, which may include sitting for long periods and lifting office supplies as needed.