Service Technician
Accept any additional assignments, duties and responsibilities as may be requested.
Duties:-Respond to customer inquiries, complaints, or requests regarding operation of our manufactured Machines in a timely and efficient manner. Schedule and arrange travel to customer locations to install new machines, troubleshoot problems, diagnose, and develop plans for repair or correction of problems.Evaluate resources needed and assess materials and time for completion of projects including ordering components as may be required. Schedule visits for preventive maintenance, upgrades, or improvements with existing machine customers. Coordinate with Customer Service regarding warranties and liabilities per machine.-Schedule service calls with customers; travel to customer facilities; install, evaluate, repair, or provide-preventive maintenance on machines.-Assist Machine Build Department in assembling machines when help is needed.-Support Sales, Engineering, Media, or other departments with the following:-Communicate customer concerns and requests, including complaints, RFQs, orders, etc.-Update SalesForce.com regarding service calls conducted, repairs made, parts used, etc.-Follow up with customer re-orders for spare parts, media, or tooling.-Travel may range from 75-80% or higher, depending on customer requirements.-Prepare service reports and expense reports and forward to Field Service Coordinator / Accounting, respectively, immediately upon completion of trip; submit receipts, documentation and information pursuant to any service visit.