Dental Receptionist @ Main Street Children's Dentistry & Orthodontics of Winter Park

Overview:

Must also have exceptional customer service skills; strong communication skills; and the abilities to multi-task, prioritize and follow up to ensure best practices. This position offers PTO and a full benefit package. The hours are: Monday 8:30-5:00 1pm Lunch, Tuesday, Wednesday, Thursday 8:00am-5:00pm 1pm lunch, Every other Friday off or 8am-5pm

Responsibilities:

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications:

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills
• Must be bilingual (English & Spanish)

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