IT Support Technician

Overview:

This position could be a launchpad for many successful careers at Milton CAT and we pride ourselves on our employees’ development and growth within the company.

Responsibilities:

Included, but are not limited to:

• Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions.
• Provide support for PC hardware and software, printers, O365 Suite
• Configure laptops for new hires and laptop replacements.
• Meet with customers in each department to learn about common technical issues, help with improvements and training.
• Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System, etc.
• Create and maintain technical documentation for processes, issues, solutions.
• Work closely with team members to resolve complex technical issues and improve internal processes.
• IT Equipment Ordering and Equipment Inventory Management.
• Perform data entry, research issues, or other tasks to support our IT Department Management Team.

Qualifications:

• Associates Degree required; Bachelor’s Degree preferred.
• Looking for 1-2 years’ experience, but seeking to train a recent grad or someone looking to change careers and start in IT.
• Excellent customer service skills with the ability to communicate effectively.
• Attention to detail and the ability to accurately document technical issues.
• Great with computers, tech savvy with a high aptitude for learning technology.
• Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
• Understands the fundamentals of troubleshooting skills with a desire for continual learning.
• Occasional travel within New England and Upstate New York may be required.
• Must be able to lift 25-30 lbs. unassisted.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.