Enterprise Service Manager (ESM), AWS Professional Services, AWS Professional Services
Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations' cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate the rate of execution/adoption of cloud technology excite you?
The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESMs) that can manage working relationships with global organizations, develop a long term Professional Services strategy, and execute that strategy within our accounts.The ESM is a trusted advisor to our largest and most committed customers. The role includes all aspects of relationship development, business development, professional services sales, and project delivery oversight across their accounts.
Professional Services engage in a wide variety of projects for customers and partners, provide collective experience from across the AWS customer base, and are obsessed about driving success for our customers. Our team collaborates across the entire AWS organization to bring access to product and service teams, get the right solution delivered, and drive feature innovation based upon customer needs.
We are looking for someone who is passionate about:
- Engaging with customer executives to understand their business drivers and priorities
- Educating customers on AWS services and the business value they enable
- Inspiring customers to envision the art-of-the-possible with AWS
- Developing cloud adoption strategies for our customers that accelerate business outcomes
- Creating, identifying, growing demand for AWS Professional Services
- Leading innovation and scoping workshops with customers
- Shaping deals, including estimations, proposals, pricing, and business cases
- Creating, negotiating, and executing Statements of Work (SOWs)
- Identifying risks and mitigations related to opportunities and project deliver
- Overseeing project delivery to ensure results and customer satisfaction
- Acting as the single point of contact for customer executives; developing deep, trustful relationships
- Coaching customer and partner teams to be self-sufficient.
About the team
Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience- 7+ years of consulting, design and implementation of serverless distributed solutions experience
For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.
Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.