Lab Coordinator

Overview:

This role also provides customer support and assists Patient Care Coordinators (PCC) in the daily operations of on-site dental clinics.

Responsibilities:

Responsibilities include, but are not limited to:

• Verify financial and faculty approval.
• Print prescription from Axium and place in lab box.
• Pack case and have ready for pick up/ ship out (no cases should sit in lab office for more than 24 hours except for Friday cases).
• Follow up with lab for return dates (check email from lab).
• Follow up with students and CPL when the case needs additional information (emails to and from lab directors).
• Receive the cases, update the status in Axium and inform the students, CPL and PCC that the case arrived.
• Remove invoice from the bag/ box and add information into Axium.
• All received cases must be entered prior to the end of day.

Patient Care Coordinator (Front Desk) Duties:

• Perform check-in, update demographics, verify phone number and emails, collect and upload patient dental insurance information and verify dental eligibility when needed.
• Collect outstanding balances, screening and emergency fees.
• Upload Dental symphony or paper registration form when is needed.
• Update scheduled patient appointment's status to indicate cancelled or no-show appointment.
• Upload medical clearance or any fax received for patient into chart and notify PCC.
• Check emails, voicemails and respond to them in a timely fashion (same day).
• Promote hospitality and respect for all patients, students and faculty.
• Schedule rideshare transportation for patients when required.
• Answer phones as needed.
• Safeguard patient privacy and confidentiality.
• Perform other duties assigned in support of clinic operations and patient care services as needed.

Qualifications:

• High school diploma or equivalent (GED) required.
• Experience in a dental office strongly preferred.

• General administrative duties required.
• Proficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook required.
• Strong attention to details required.
• Effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines required.
• Accuracy and productivity in completing tasks required.
• Customer service ability to work as part of a team required.
• Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required.
• Demonstrated proficiency in communication (written and verbal) required.
• Accurate data entry skills experience with AxiUm, computer program entry is desirable.
• Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Must be available for work during the hours assigned for student instruction and practice development.

• Patient care/facing role.