[ref. a15606122] On Site Customer Service Agent - Randstad

Make a Difference in Every Home

Love helping people and solving problems? Turn your passion into a rewarding career with an award winning call center!

You'll be working on-site Monday through Friday. As a Customer Service Rep, you’ll be helping out trade partners, consumers, and our internal teams via phone, chat, and email. The pay is $14.50 per hour (no need to negotiate—this is the set rate).

Your Day-to-Day:

• Be the friendly voice of Whirlpool, assisting customers via phone, email, and chat with their service plan needs
• Schedule service appointments, process orders, and arrange deliveries
• Navigate customer information databases with accuracy, providing timely and helpful product and service information
• Troubleshoot customer inquiries, resolving issues efficiently and leaving a positive impression
• Contribute to a positive and supportive team environment, assisting colleagues and sharing knowledge

What You'll Bring to the Table:

• A genuine desire to help others and a knack for building rapport
• Proficiency with computers and the ability to learn new software quickly
• Excellent written and verbal communication, with an emphasis on active listening and clear explanations
• The ability to analyze situations, identify solutions, and resolve issues with a calm and professional demeanor
• Comfortable managing multiple tasks in a fast-paced environment

Minimum Requirements:

• High School Diploma/GED
• At least 1 year of customer service experience
• Reliable high-speed internet connection
• Dedicated workspace (desk, chair, lighting)
• Functional smartphone for multi-factor authentication
• Availability to work full-time (40 hours/week) within our operating hours: 8am-8pm EST Monday-Friday and 8am-5pm Saturdays (1-2 Saturdays per month)

education: High School

Responsibilities

Your Day-to-Day:

• Be the friendly voice (or text!) of Whirlpool, assisting customers via phone, email, and chat with their service plan needs.
• Schedule service appointments, process orders, and arrange deliveries, ensuring a seamless customer experience.
• Navigate customer information databases with accuracy, providing timely and helpful product and service information.
• Troubleshoot customer inquiries, resolving issues efficiently and leaving a positive impression.
• Collaborate with our Whirlpool Service Network to ensure timely and effective dispatch of technicians.
• Contribute to a positive and supportive team environment, assisting colleagues and sharing knowledge.

• working in a smoke free environment

• Call Center
• Active Listening
• Telephone Etiquette
• Empathy
• Basic Computer Skills

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.