Customer Service Representative - ref. a78086603
ZACROS AMERICA New York Full-time
ZACROS AMERICA is on the lookout for a motivated and friendly Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and providing top-notch support to ensure a positive experience.
Your responsibilities will involve handling customer requests, processing orders, and addressing any issues that may arise. You will play a crucial role in fostering customer relationships and promoting our products. We value candidates who are enthusiastic about helping others and have a keen attention to detail.
Responsibilities- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with product orders, returns, exchanges, and general inquiries.
- Document interactions and customer feedback accurately in the database.
- Provide product information and guidance to customers.
- Resolve customer complaints and escalate issues when necessary.
- Collaborate with team members to improve service processes.
- Maintain a positive and empathetic attitude throughout customer interactions.
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or a related field is an advantage.
- Strong communication skills and the ability to connect with customers.
- Familiarity with customer service software or CRM systems.
- Attention to detail and strong organizational skills.
- Ability to multitask and manage time effectively.
- Commitment to providing excellent customer service and maintaining customer satisfaction.
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