Customer Service Representative

This position offers a contract to permanent employment opportunity.

Responsibilities:

• Engage in both inbound and outbound calls, ensuring a high level of customer service
• Accurately process customer credit applications
• Maintain and manage customer accounts
• Enter orders into the system accurately
• Ensure accurate and up-to-date customer credit records
• Handle email correspondence with customers effectively
• Use Microsoft Excel and Word for various tasks
• Schedule appointments as required
• Contribute to account management tasks
• Adapt to the use of customer ERP software, willingness to learn if not familiar with the system.
• Minimum of 1+ year of experience working as a Customer Service Representative or a similar role
• Proven skills in answering inbound calls and managing call center customer service
• Strong customer service skills, with a focus on providing exceptional customer experiences
• Proficient in data entry, with a high level of accuracy and attention to detail
• Experience in email correspondence, able to communicate effectively and professionally
• Ability to handle both inbound and outbound calls efficiently
• Proficiency in Microsoft Excel and Microsoft Word is essential
• Experience in order entry, with a focus on accuracy and timeliness
• Ability to schedule appointments, manage calendars, and coordinate schedules
• Proven ability in account management, with a focus on building and maintaining client relationships