Call Center Manager

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

• Supervise and lead a team of call center representatives
• Communicate job expectations and provide coaching and guidance to team members
• Monitor performance metrics, analyze data, and prepare reports for senior management
• Manage call center operations to meet customer service goals and enhance productivity
• Develop strategies to improve efficiency and quality of service delivery
• Handle escalated customer complaints and issues promptly

• Proven experience in supervising a call center or customer service team
• Strong project management skills with the ability to prioritize tasks effectively
• Proficiency in analyzing data to drive decision-making processes
• Sales experience is a plus
• Fluency in Spanish or other languages is advantageous
• Exceptional customer service skills with the ability to handle diverse customer interactions
• Knowledge of Service Titan (CRM) background is a plus

This position offers competitive compensation, opportunities for career growth, and a dynamic work environment. If you possess the required skills and experience, we invite you to apply for this exciting opportunity as a Call Center Manager.

Benefits

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Uniform
• Depending on position - company vehicle and gas card provided