Level 1 Systems Engineer
redShift Recruiting Queensbury
We are seeking a Level I Systems Engineer to provide exceptional technical support and ensure the smooth operation of our clients' IT systems. In this role, you will troubleshoot and resolve technical issues, deliver efficient solutions, and consistently exceed client expectations.
Responsibilities of the Level I Systems Engineer
will include:-Provide technical assistance via phone, email, and remote tools.-
Diagnose and resolve hardware, software, and network issues quickly and effectively.-
Ensure customer satisfaction through both remote and onsite support.-
Collaborate with other engineers to ensure all technical requirements are met.-
Use initiative and sound judgment to address client needs within established procedures.-
Escalate complex problems to senior technicians or other teams as needed.-
Install, configure, and maintain IT hardware and software systems.-
Document support interactions and resolutions thoroughly and accurately.-
Stay updated on the latest industry technologies and best practices.-
Perform additional duties as assigned to support team success.
redShift RecruitingSchenectady, 34 mi from Queensbury
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PatagoniaAmsterdam (NY), 38 mi from Queensbury
performance and security.
The IT Systems Engineer is responsible for overseeing and maintaining all infrastructure and system installations, including configuration, testing, and ongoing maintenance. This role is also involved in the implementation...
United Parcel ServiceQueensbury
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