Inside Sales Administrator

Overview:

Who We Are:

We are the largest independent commercial HVAC representative firm in Florida. Our team is committed to the success of the owners, developers, contractors, engineers, and manufacturers we work with – we’re all in this together!

Responsibilities:

How you will make an impact:

• Handle sales and parts orders for timely delivery and customer satisfaction.
• Manage warranty, service requests, RGAs, and start-ups.
• Send Notice-to-Owner requests for jobs over $5,000, ensure compliance with state regulations, and request lien releases.
• Resolve customer inquiries, issues, and complaints.
• Maintain accurate customer information in CRM systems.
• Coordinate with sales, marketing, and logistics teams to streamline operations.
• Manage sales documentation including contracts, invoices, and purchase orders.
• Resolve customer invoice disputes and receivables backlog with accounting.
• Set up new vendors and customers in systems.
• Coordinate with supply chain for product availability and track shipments.

Qualifications:

What you bring:

• Education: a high school diploma or equivalent; an associate's or bachelor's degree in business administration, marketing, or a related field is a plus, additional certifications and qualifications are also a plus
• Experience: 2+ years of experience in sales support, administration, or a similar role; experience in the HVAC industry is preferred, but is not required
• Proficiency with Microsoft Office Suite, CRM software, ERP systems, and relevant technical tools.
• Knowledge of sales processes and customer service principles.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize effectively.
• Diligence and accuracy in order processing and record keeping.
• Strong customer service skills for prompt issue resolution.
• Problem-solving ability with effective implementation of solutions.
• Collaborative attitude and ability to work effectively within a team environment.

• People- First Culture
• Value trust integrity and an entrepreneurial mindset
• We are problem solvers
• No challenge goes unanswered. “We’ll figure it out!”
• Statewide Opportunities
• Project and location versatility across Florida
• Professional and personal advancements
• Ongoing training and competitive compensation and benefits package
• Unleash Your Potential
• Innovate and grow with us!