[ref. v07536004] Carrier representative
Summary
The Specialized Logistics Carrier Representative is responsible for enhancing and increasing the carrier/shipper base for WSL through customer service, dispatch, and booking loads. He/she will contact existing, inactive, or potential carriers to secure shipments for current and future customer requirements; evaluate and maintain a carrier base in the data system on an ongoing basis; and maintain updated information on all available shipments.
Duties and Essential Job Functions- Negotiate rates with logistics providers, entering and recording all terms and conditions of shipment agreements.
- Attract and retain qualified carriers and logistic providers.
- Qualify new customers/shipments, matching WSL requirements with carrier’s needs and profile.
- Respond to customer request for service and resolve customer issues.
- Communicates with the operations team on load status and problems that may arise.
- Manages a book of business in excess of a million dollars annually.
- Performs other duties, tasks, or responsibilities as assigned.
- High School Diploma or equivalent; Associates Degree, or equivalent work experience.
- Excellent communication skills, verbal and written.
- Strong problem solving and negotiating skills.
- Customer service orientated.
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
- Proficient computer and internet skills.
Summary
The Specialized Logistics Carrier Representative is responsible for enhancing and increasing the carrier/shipper base for WSL through customer service, dispatch, and booking loads. He/she will contact existing, inactive, or potential carriers to secure shipments for current and future customer requirements; evaluate and maintain a carrier base in the data system on an ongoing basis; and maintain updated information on all available shipments.
Duties and Essential Job Functions- Negotiate rates with logistics providers, entering and recording all terms and conditions of shipment agreements.
- Attract and retain qualified carriers and logistic providers.
- Qualify new customers/shipments, matching WSL requirements with carrier’s needs and profile.
- Respond to customer request for service and resolve customer issues.
- Communicates with the operations team on load status and problems that may arise.
- Manages a book of business in excess of a million dollars annually.
- Performs other duties, tasks, or responsibilities as assigned.
- High School Diploma or equivalent; Associates Degree, or equivalent work experience.
- Excellent communication skills, verbal and written.
- Strong problem solving and negotiating skills.
- Customer service orientated.
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
- Proficient computer and internet skills.
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