Senior Engineer, Applications Support - Houston

Job Summary

This role is responsible for monitoring, supporting, and deploying SCADA (Supervisory Control and Data Acquisition) and industrial automation applications, ensuring enterprise-level data integration and visibility.

Job Title: Operational Technology (OT) Engineer

Job Location:

• Hybrid Schedule: 4x/week in office

1. Digital Enterprise Architecture

• Design and implement digital transformation strategies within the OT domain.
• Develop and maintain OT system architecture aligned with IT and business objectives.
• Evaluate and recommend technologies and solutions to improve operational efficiency and productivity.

1. Cloud Computing

• Design and deploy cloud-based OT solutions (e.g., cloud-based SCADA, edge computing, data lakes).
• Ensure secure and reliable operations of cloud-based OT systems.
• Collaborate with IT to integrate OT systems with cloud infrastructure.

1. Data Integration

• Develop strategies to connect OT systems with enterprise data systems (e.g., ERP, MES, data warehouses).
• Design and implement data pipelines for real-time and historical data processing and analysis.
• Ensure data quality and integrity throughout the data lifecycle.

1. SCADA and Automation Systems

• Maintain a working knowledge of SCADA systems (e.g., Ignition).
• Participate in designing, implementing, and commissioning new automation projects.

1. Okta Integration

• Integrate Okta for user authentication, authorization, and access control in OT systems.
• Manage and maintain user identities and access privileges within the OT environment.

1. Collaboration

• Work with cross-functional teams, including IT, engineering, operations, automation, and maintenance.
• Communicate technical concepts clearly to technical and non-technical audiences.

1. Application Support

• Process complex help desk tickets passed on from IT support teams.
• Provide advanced troubleshooting, identify issues promptly, and escalate as needed.
• Write database scripts to correct invalid data and lead efforts to resolve tickets in Tier 3 support groups.
• Document user support and maintenance procedures and create or update system documentation.

• Experience deploying and supporting Industrial Automation platforms like Ignition and VTScada.
• Expertise in remote equipment network connectivity, WAN/cloud-based data storage, and infrastructure.
• Strong customer service skills, including conflict resolution and the ability to effectively communicate with stakeholders at all levels.
• Advanced problem-solving and analytical capabilities to identify user issues and ambiguous problems.

• Required: Bachelor’s Degree in Computer Science or related field.

• Required: 5+ years of experience in Inductive Automation systems.

• Expertise in cloud computing platforms such as AWS, Azure, or GCP.
• Experience in database design, support, and integration technologies (e.g., APIs, message queues, data streaming).
• Proficiency in identity and access management systems (e.g., Okta).
• Strong interpersonal and communication skills with the ability to work independently or in teams.

• Familiarity with industrial communication protocols (e.g., Modbus, OPC UA, Profibus, Ethernet/IP).
• Experience with virtualization (e.g., VMware, VirtualBox).
• Scripting skills (e.g., Python, PowerShell).
• Knowledge of Canary Labs Historian.
• Ignition 8.1 Certifications.
• Relevant industry certifications (e.g., ISA, IEC 62443).