Administrative Assistant - Grand Rapids

We are offering a long-term contract employment opportunity for an Administrative Assistant in the Non-Profit industry, located in GRAND RAPIDS, Michigan. The selected candidate will be the first point of contact for our organization, answering phone inquiries, managing internal packages, forwarding mail, and providing excellent customer service.

Responsibilities:

• Serve as the first point of contact for our organization, professionally handling all incoming phone inquiries using various multi-line phone systems.
• Utilize Microsoft Suites - word, excel, to manage and organize administrative tasks.
• Ensure the accurate and timely delivery of internal packages.
• Manage the forwarding of mail effectively and efficiently.
• Maintain a professional presence within the workplace, providing compassionate customer service.
• Conduct phone screens as part of the customer service process.
• Utilize professional phone etiquette to manage phone lines and phone messages.
• Oversee the delivery schedule, ensuring all deliveries are made on time.
• Use Microsoft Excel and MS Excel formulas to manage and track customer data.
• Handle the organization's email communications, responding timely and professionally to all inquiries. • Demonstrated experience in receptionist duties, including answering multi-line phone systems and conducting phone screens
• Ability to direct phone calls and manage inbound telephone calls efficiently
• Proficiency in handling multiple phone lines and delivering messages in a timely manner
• Excellent phone etiquette and a pleasant phone manner for handling phone inquiries and taking phone messages
• Familiarity with telephone answering systems and telephone triage
• Experience in paper filing and numeric filing, with an emphasis on organization and accuracy
• Proficiency in Microsoft Outlook and Excel, including knowledge of Excel formulas
• Capability to deliver mail and manage deliveries according to a delivery schedule
• Part-time availability for the receptionist role, ensuring smooth operations during peak hours
• Ability to maintain a professional demeanor, demonstrating respect and empathy in all interactions
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment
• Excellent written and verbal communication skills, with a focus on clear and courteous interactions
• High level of attention to detail, ensuring accuracy in all administrative tasks
• Ability to work effectively both independently and as part of a team
• Commitment to the mission and values of the non-profit sector.